Terms of Service

1. Agreement, Eligibility and Accounts

1.1 Agreement. These Terms of Service (the "Terms") are a binding agreement between you and Contact Me LLC, a Michigan limited liability company ("Contact Me," "we," "us," or "our"). They govern your use of the Contact Me mobile application (the "App"), our website at contactme-hq.com, and all related services (together, the "Services"). By creating an account, tapping "I agree," or using the Services, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1.2 Age requirement. You must be at least 13 years old to use the Services. Children under 13 may not create an account or use the Services, including through a parent's account or a family plan. If we learn that an account belongs to a child under 13, we will delete it and its information.

1.3 Users aged 13 to 17. If you are at least 13 but under the age of majority where you live (18 in most U.S. states), you may use the Services only with the involvement and consent of your parent or legal guardian, who must review and agree to these Terms on your behalf. A parent or guardian who allows a minor to use the Services accepts these Terms for the minor and accepts full responsibility for the minor's use of the Services, including all purchases, all content the minor sends, and any liability arising from that use.

1.4 Your account. You sign in with a Google or Apple account and verify your phone number by a one time code. You agree to provide accurate information, to keep it current, and to use only a phone number you own or are authorized to use.

1.5 Account security. You are responsible for all activity under your account and for keeping your device, passcode, and sign in credentials secure, including by using a device passcode and keeping your operating system up to date. Tell us right away at contactme@contactme-hq.com if you believe your account has been accessed without permission. We are not liable for any loss caused by someone using your account or device, whether or not you authorized it, except to the extent caused by our own failure to use reasonable security measures.

1.6 One person, one account. Accounts are personal. You may not create an account for anyone else, sell or transfer your account, or impersonate any person.

1.7 Electronic communications. You agree that we may send you notices, disclosures, and other communications electronically, by email, in app message, push notification, or posting on our website, and that these satisfy any legal requirement that a communication be in writing.

2. Not an Emergency Service

2.3 Alerts that break through silent mode. The App's ability to sound alerts through silent mode and Do Not Disturb depends on Apple's Critical Alerts feature, on permissions each user grants, and on each user's device settings. A user can turn these permissions off at any time, and Apple may change, limit, or withdraw the feature. If that happens, alerts may arrive silently or not at all.

2.4 Not a safety or monitoring product. The Services are a communication tool. They are not a personal emergency response system, medical alert device, child monitoring service, or security system, and they are not designed or certified for any situation where failure could lead to death, personal injury, or property damage. You agree not to rely on the Services as your only means of reaching help or of knowing where someone is.

2.5 Do not use while driving. Do not read, send, or respond to alerts, or look at the map, while driving or doing anything else that requires your full attention. Obey all traffic laws.

2.6 Your responsibility. You are responsible for keeping your device charged, connected, and updated, for granting the permissions the App needs, and for testing that alerts work for you and your trusted contacts. You are also responsible for having another way to reach the people who matter to you.

3. Subscriptions, Free Trials and Referrals

3.1 Paid features. The App is free to download. Some features require a paid subscription, offered as individual and family plans on monthly and annual terms. The price, billing period, and included features are shown in the App and on the App Store before you buy. A family plan lets the purchaser share access with a limited number of people, as described in the App, and the purchaser is responsible for who they add.

3.2 Billing through Apple. All purchases are processed by Apple through your App Store account under Apple's terms. We never see or store your payment card details.

3.3 Automatic renewal. SUBSCRIPTIONS RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD, AND YOUR APPLE ACCOUNT WILL BE CHARGED THE THEN CURRENT PRICE, UNLESS YOU CANCEL AT LEAST 24 HOURS BEFORE THE PERIOD ENDS. You can manage or cancel your subscription at any time in your device's App Store subscription settings. Deleting the App or your account does not cancel a subscription.

3.4 Free trials. We may offer a free trial, for example a one week trial that is extended when you invite someone who creates a new account. Unless you cancel at least 24 hours before the trial ends, the trial converts to a paid subscription and you will be charged. Trial length, eligibility, and terms are shown in the App and may change. Free trials are limited to one per person, and we may withhold or end a trial we believe is being abused.

3.5 Referrals. Any referral reward, such as a trial extension, is offered at our discretion, has no cash value, and cannot be transferred or sold. Rewards are void where prohibited. We may change or end the referral program at any time, and we may cancel rewards earned through fake accounts, self referrals, spam, or any other abuse. You may invite only people you know who would want to hear from you.

3.6 Refunds. Refunds are handled by Apple under its policies. Except where required by law, payments are nonrefundable through us, and we do not provide refunds or credits for partial billing periods or unused features.

3.7 Changes to plans and pricing. We may change subscription features, plans, or prices. Price changes apply from your next billing period after notice, as required by Apple, and never to a period you have already paid for.

4. Using Contact Me

4.1 Trusted contacts. You can connect only with people who already have a Contact Me account, by entering their phone number. Nothing is shared until the other person accepts your request, and either of you can end the connection at any time. Alerts reach only accepted contacts. By entering a phone number, you confirm that you know the person and believe they would want to connect with you. Invitations you send through your own device's sharing options, such as a text message, come from you and not from Contact Me, and you are responsible for them.

4.2 Location sharing and consent. Location sharing is optional, off by default, and controlled by each user. You may view another person's location only while that person has chosen to share it with you. You represent that you have the consent of every person whose location you view through the Services. You agree that you will never:

(a) use the Services to track, monitor, or locate any person without that person's knowledge and ongoing consent;

(b) install or set up the App on another person's device, or access another person's account, to see their location or alerts;

(c) use the Services to stalk, harass, intimidate, threaten, or control any person, including a current or former partner; or

(d) use location information obtained through the Services for any unlawful purpose.

A parent or legal guardian may set up location sharing with a minor in their care only where permitted by law and only if the minor knows their location is being shared. Misuse of location features may be reported to law enforcement and will result in termination of your account.

4.3 Acceptable use. You agree not to: send false alarms or prank alerts; impersonate any person or misrepresent your relationship with anyone; upload unlawful, threatening, obscene, or infringing content; spam other users; reverse engineer, decompile, scrape, or interfere with the Services, except where the law expressly permits it; probe, scan, or test the security of the Services or attempt to gain unauthorized access to any account, system, or data; use bots or automated means to access the Services; or use the Services in violation of any law. We may investigate suspected violations and cooperate with law enforcement.

4.4 Your content. You keep ownership of the content you submit, such as your name, profile photo, bio, and alert messages ("Your Content"). You give us a worldwide, nonexclusive, royalty free license to host, store, copy, transmit, and display Your Content only as needed to operate, secure, and improve the Services. You confirm that you have the right to share Your Content and that it does not violate anyone's rights or the law. We do not review Your Content before it is sent and are not responsible for content sent by other users. We may remove any content that we believe violates these Terms.

4.5 Feedback. If you send us ideas or suggestions, we may use them freely without any obligation to you.

4.6 Our intellectual property. The Services, including the App, its software, design, text, graphics, logos, and the "Contact Me" name, are owned by Contact Me LLC and protected by intellectual property laws. Subject to these Terms, we grant you a personal, limited, nonexclusive, nontransferable, revocable license to download and use the App on Apple branded devices you own or control, for your personal, noncommercial use, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. All rights not expressly granted are reserved.

4.7 Text messages. By providing your phone number, you agree to receive text messages from Contact Me related to the Services, such as one time verification codes. These are not marketing messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Carriers are not liable for delayed or undelivered messages.

4.8 Third party services. The Services rely on third parties, including Apple, Google (sign in and Firebase hosting), mapping providers, mobile carriers, AppsFlyer, and RevenueCat. Their services are governed by their own terms, and we are not responsible for their acts, omissions, availability, or security, or for any charges your carrier may apply.

4.9 New and test features. We may offer features labeled as beta, preview, or test. They are provided as is, may not work as expected, and may be changed or removed at any time.

4.10 Changes to the Services. We may add, change, suspend, or discontinue any feature or the Services at any time, with or without notice. We have no obligation to provide updates or to keep any feature available.

5. Disclaimers, Limits on Liability and Indemnity

5.1 Disclaimer of warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY ALERT WILL BE DELIVERED OR ANSWERED, OR THAT ANY LOCATION WILL BE ACCURATE OR AVAILABLE. YOU USE THE SERVICES AT YOUR OWN RISK.

5.2 Data security. We use reasonable technical and organizational measures to protect your information, as described in our Privacy Policy. However, no system is completely secure, and we cannot guarantee that unauthorized parties will never defeat our measures or those of our service providers. You acknowledge that you share information through the Services at your own risk. To the fullest extent permitted by law, we are not liable for any unauthorized access to, or use, alteration, loss, or disclosure of, your information caused by criminal acts of third parties, failures of third party providers, or your own failure to secure your device or account, except to the extent caused by our gross negligence or willful misconduct.

5.3 Security incidents. If a security incident affects your information, we will investigate, take reasonable steps to contain it, and notify you and others as required by law, as described in our Privacy Policy. Any claim arising from a security incident is subject to this Section 5 and to Section 6.

5.4 Exclusion of certain damages. TO THE FULLEST EXTENT PERMITTED BY LAW, CONTACT ME LLC AND ITS CURRENT AND FORMER MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS (THE "CONTACT ME PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR USE, OR FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS. THIS INCLUDES DAMAGES ARISING FROM ANY FAILED, DELAYED, UNNOTICED, OR UNANSWERED ALERT; ANY INACCURATE, DELAYED, OR UNAVAILABLE LOCATION; ANY CONDUCT OF ANOTHER USER; OR ANY SECURITY INCIDENT. THIS APPLIES WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

5.5 Cap on liability. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ALL CONTACT ME PARTIES COMBINED FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

5.6 Basis of the bargain. The limits in this Section 5 are an essential part of our agreement. They reflect a fair allocation of risk for a low cost service, and we could not offer the Services without them. They apply even if a limited remedy fails of its essential purpose.

5.7 Where the law does not allow these limits. Some jurisdictions do not allow certain warranty exclusions or liability limits, including for personal injury caused by negligence. In those places, the limits apply only to the extent the law allows, and our liability is limited to the smallest amount permitted.

5.8 No personal liability. You agree that any claim relating to the Services may be brought only against Contact Me LLC, and not against any of its current or former members, managers, officers, employees, contractors, or agents personally, including the people who designed, built, or maintain the App. Each Contact Me Party is an intended third party beneficiary of Sections 5 and 6 and may enforce them directly.

5.9 Release. You release the Contact Me Parties from all claims arising out of disputes between you and other users or any third party, including claims about another user's conduct, alerts, or use of location. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law in any other jurisdiction.

5.10 Indemnity. You agree to defend, indemnify, and hold harmless the Contact Me Parties from all claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use or misuse of the Services; (b) Your Content; (c) your violation of these Terms or any law; (d) your violation of any person's rights, including privacy rights, such as viewing or sharing someone's location without consent; or (e) the use of the Services by any minor you allow to use them. We may take control of the defense of any such claim, and you agree to cooperate. You may not settle any such claim without our written consent.

6. Dispute Resolution: Arbitration and Class Action Waiver

6.1 Informal resolution first. Before starting any arbitration or court case, you and we agree to try to resolve the dispute informally. The party with the dispute must send a written notice describing it and the relief sought: to us at contactme@contactme-hq.com, or to you at the email address on your account. Notices must be sent individually and signed by the person with the claim, not their lawyer alone. Both sides will then talk in good faith, including by phone or video if either asks, for at least 60 days. Any time limit to bring a claim is paused during this period. This step is a condition to starting arbitration.

6.2 Agreement to arbitrate. If the dispute is not resolved, YOU AND CONTACT ME AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR OUR PRIVACY POLICY, INCLUDING ANY CLAIM ABOUT DATA SECURITY, A SECURITY INCIDENT, OR A FAILED ALERT, AND INCLUDING THE SCOPE, ENFORCEABILITY, OR VALIDITY OF THIS AGREEMENT TO ARBITRATE, WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND NOT IN COURT. This agreement covers claims against Contact Me LLC and every other Contact Me Party, and claims that arose before you accepted these Terms.

6.3 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies and stays there, and (b) ask a court for an injunction to stop infringement or misuse of intellectual property, or unauthorized access to the Services.

6.4 Rules and provider. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, as modified by this Section. If the AAA is unavailable or declines the case, the arbitration will be administered by National Arbitration and Mediation ("NAM") under its comparable consumer rules. The Federal Arbitration Act governs this Section. A single arbitrator will decide the dispute. Unless the parties agree otherwise, the arbitration will take place by video or in the county where you live, or, for claims of $10,000 or less, on written submissions alone.

6.5 Costs. Fees are paid as the applicable rules require. For claims of $10,000 or less that are not frivolous, we will pay your filing fee and the arbitrator's fees. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law or finds that a claim or defense was frivolous or brought for an improper purpose.

6.6 Class action and jury waiver. YOU AND CONTACT ME EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of different people or award relief to anyone other than the individual party bringing the claim. YOU AND CONTACT ME EACH WAIVE THE RIGHT TO A JURY TRIAL.

6.7 Mass filings. If 25 or more similar demands are filed against us by the same or coordinated lawyers or organizations, they will be handled in batches of up to 25 demands each, with one arbitrator and one set of fees per batch, and the next batch will start only after the previous one is resolved. Time limits for those claims are paused while they wait. A court may enforce this Section, and the parties will cooperate in good faith to resolve batched claims efficiently.

6.8 If part of this Section is not enforceable. If the class action waiver is found unenforceable for a particular claim or remedy, that claim or remedy, and only that one, will be separated and decided in court after the individual arbitration ends, and the rest of this Section still applies. If a court decides that applicable law prevents a request for public injunctive relief from being arbitrated, that request will be decided in court after the individual claims are arbitrated. Otherwise, if any part of this Section is found unenforceable, the remainder will be enforced.

6.9 Your right to opt out. YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE BY EMAILING contactme@contactme-hq.com WITHIN 30 DAYS AFTER YOU FIRST ACCEPT THESE TERMS. Your email must include your name, the phone number on your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, Sections 6.10 and 6.11 still apply.

6.10 Time limit to bring claims. To the fullest extent permitted by law, any claim arising out of or relating to these Terms or the Services must be filed within one year after the claim arose, or it is permanently barred.

6.11 Governing law and venue. These Terms are governed by the laws of the State of Michigan, without regard to its conflict of laws rules, and by the Federal Arbitration Act. Any dispute not subject to arbitration, and any action to enforce an arbitration award, will be brought only in the state or federal courts located in Oakland County or Wayne County, Michigan, and you and we consent to their personal jurisdiction. Nothing in these Terms limits any nonwaivable right you have under the consumer protection laws of the place where you live.

6.12 Changes to this Section. If we change this Section 6, we will give you at least 30 days' notice. You may reject the change by emailing us before it takes effect, in which case the version of this Section you last accepted will continue to apply to any dispute between us.

7. Apple Terms, Termination and General Provisions

7.1 Apple App Store terms. If you downloaded the App from the Apple App Store:

(a) These Terms are between you and Contact Me LLC only, not Apple. Contact Me, not Apple, is solely responsible for the App and its content.

(b) Your license to use the App is limited to use on Apple branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

(c) Apple has no obligation to provide any maintenance or support for the App.

(d) If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims, losses, or costs from a failure to conform to a warranty are governed by these Terms.

(e) Contact Me, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.

(f) If a third party claims that the App or your use of it infringes their intellectual property rights, Contact Me, not Apple, is responsible for investigating, defending, settling, and discharging that claim.

(g) You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

(h) You must comply with any applicable third party terms, such as your wireless carrier's terms, when using the App.

(i) Apple and its subsidiaries are third party beneficiaries of these Terms, and Apple may enforce them against you.

(j) Questions, complaints, or claims about the App may be sent to Contact Me LLC at contactme@contactme-hq.com.

7.2 Termination. You may stop using the Services and delete your account at any time, from within the App where that option is available or by emailing us. We may suspend or terminate your access, or delete your account, at any time and without notice if we believe you have violated these Terms, misused the Services, created risk for us or other users, or if required by law. We may also discontinue the Services. Termination does not entitle you to a refund except as required by law. Sections 2, 4.4, 4.5, 5, 6, and 7 survive termination.

7.3 Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will notify you through the App, by email, or by posting on our website, and update the effective date above. Changes take effect when posted unless we say otherwise, except that changes to Section 6 follow Section 6.12. Your continued use of the Services after changes take effect means you accept them. If you do not agree, stop using the Services and delete your account.

7.4 General. These Terms and our Privacy Policy are the entire agreement between you and us about the Services and replace any prior understandings. If any provision is found unenforceable, it will be enforced to the maximum extent possible and the rest will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms without our written consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure caused by events beyond our reasonable control, such as outages of networks, carriers, Apple, or hosting providers, cyberattacks, natural disasters, or acts of government. Nothing in these Terms creates a partnership, employment, or agency relationship. Headings are for convenience only. These Terms are written in English, and any translation is for convenience only.

7.5 Contact us.